Terms & Conditions

1. About Us

This website www.pondskippercrafts.co.uk is owned and operated by:
Pondskipper Crafts Ltd
Unit 4, Riverside Mead
Peteborough
PE2 8JN
Registered in England: 6819961
Email: info@pondskippercrafts.co.uk
Tel: 03333 202202 (national rate)

If you need to contact us please use the details above.

2. Make a contract with us

2.1 When you place an order with us, you are making an offer to buy goods. We will  send you an e-mail to confirm that we have received your order.
2.2 In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will not receive an e-mail confirming acceptance of your order, and there will be no contract between us.
2.3 Images of products on this website are for illustrative purposes only. Your goods may vary slightly from the image shown on the website and will not include any of the pictured accessories, unless stated in the specification of the goods. Whilst goods may be shown assembled they may require assembly by you.
2.4 We have made every effort to display as accurately as possible the colours of our products that appear on this website. However, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the actual goods.
2.5 Whilst we try to be as accurate as possible, all information provided is approximate and is provided in good faith.
2.6 This contract is covered by English law.
2.7 By placing an order with us, you agree to and accept these terms, as well as our privacy policy and the terms of website use.

3. How to place order

3.1 You can use our website to place an order by selecting the product you wish to buy and adding it to your basket. Items you do not require can be removed from your basket at any time. 
3.2 The buyer accepts full responsibility for checking the accuracy of items placed in the shopping basket.
3.3 The buyer assumes responsibility for the goods being suitable for the purpose for which they are being purchased.
3.4 Carriage charges will be shown prior to you placing your order.
3.5 You will be required to pay for the goods in full at the time of ordering.
3.6 We use secure payment facilities for online purchases. You can pay for your order by Visa, Visa Debit, Visa Electron, Mastercard, Solo or Meastro or alternatively via PayPal
3.7 Promotional prices only apply during the period stated.
3.8 All prices quoted on our website are in UK pounds and include Value Added Tax at the current rate. Prices for goods do not include Postage & Packaing costs and will be detailed seperately at checkout. Please note that Pondskipper Crafts Ltd is not VAT registered and as such, no VAT may be reclaimed on any order. Prices may be subject to change without notice. Postage and Packaging prices are available worldwide up to a maximum weight of 30Kg gross.
3.9 Once your order has been confirmed, changes may be possible but may incur additional charges or delays.
3.10 Once your order is complete we will notify you of the dispatch date by automated email
3.11  Purchase of Knives: As selling knives or other articles with a blade is against the law these products cannot be purchased by any person less than 18 years of age and by ordering such an item you are declaring you are 18 years of age or over.


4. Delivery & Carriage Charges

4.1 Goods will be dispatched from our warehouse within 5 working days, which can change without notice. Dispatch may be delayed in accordance with point 4.12.
4.2 We will deliver goods 1 / 2  working days by COURIER and within 1 - 4 working days for Royal Mail items. Deliveries may be delayed in accordance with point 4.12.
4.3 Larger orders may arrive in more than one delivery.
4.4 We deliver anywhere in Great Britain, Republic of Ireland, Europe and the rest of the World.
4.5 We will deliver the goods to the premises you specify on your order. We will not accept responsibility for loss or damage if the delivery company is instructed to leave the goods unattended.
4.6 Disposal of packing materials is your responsibility.
4.7 If you do not collect or reschedule your delivery and it is returned to us we reserve the right to charge you an additional re-delivery charge.
4.8 Please ensure you have the correct delivery address stated on your order if this is different to your billing address. If you change the delivery address once the goods have been dispatched to you (courier deliveries), we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery.
4.9 Please check the goods on delivery - any goods found to be missing or damaged should be notified to the delivery driver at the time of delivery or ourselves within two working days of delivery of the items.
4.10 If the goods are lost or damaged please report this to us within 7 working days from the dispatch day.
4.11 Deliveries are made on the condition that there is reasonable access for the safe and prompt delivery of the goods.
4.12 Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious
damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods.
4.13 Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.
4.14 - Postage & Packaging FREE promotional codes are valid only for UK Mainland deliveries. They are not valid for any purchases made to addresses outside of Mainland UK.


5. Cancellation and returns

5.1 You can cancel your order before dispatch by contacting us as soon as possible after placing it.
To do this, please e-mail or telephone us on 03333 202202.
5.2 Please give a reason for cancellation. A brief explanation will help us to improve the service we offer to customers in the future.
5.3 You must return the goods within 14 days of receipt, complete with the original packaging to us and/or our supplier (or any other UK address specified by us), at your own expense. You must ensure that the goods are packaged adequately to protect against damage.
5.4 You may not return any goods that have been used unless they are faulty.
5.5 Returning the goods is your responsibilty, although we can arrange a collection by Courier only, and we will charge you the direct cost of collection and deduct this from your refund total. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.
5.6 We will refund all monies paid to us by you including any postage / carriage within 30 days, less any costs due under this contract. 
5.7 We are not liable for any loss of earnings due to late, incorrect or lost deliveries.
5.8 We reserve the right to refuse replacements on any damaged items reported to us outside of 7 working days. Please refer to points: 4.10 and 4.11.
This cancellation policy does not affect your legal rights - for example, if goods are faulty or misdescribed.


6. Liability

6.1 The products sold on this website have been designed to comply with all relevant UK legislation. We cannot warrant or represent that they comply with any legal requirement outside the UK.
6.2 We do not accept liability for any consequential loss of profit or indirect losses.

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