order online or call 03333 202 202
(national call rate)
Home Your Account About Us Contact Us FAQs Postage Rates Comments

Terms & Conditions

To use any of our special codes you must enter the code in the box at the basket page and click on the  "Apply Changes" button. Your discount or free P&P will be shown in the boxes at the bottom right hand corner.

One code may be applied per order so they may not be combined

 General terms and Conditions

 1. About These Terms & Conditions
By accessing our website or telephoning us, you are agreeing to the terms and conditions of this document.

These terms and conditions were created and are maintained by: -

Pondskipper Crafts Ltd  (reg no 6819961)
registered office:  Unit 4 Riverside Mead Peterborough PE2 8JN
United Kingdom


Tel:  03333 202202 (national call rate)
2. Website Content
All content found on the website (except member-submitted) is the property of Pondskipper Crafts. You are authorised to use the content for personal or non-commercial purposes with the following limitations :-

» Viewing the website on a computer
» Printing individual pages
» Storing individual pages electronically (to a storage device)
» Storing individual downloads electronically (to a storage device)

You are not permitted to distribute and/or supply our content without prior written permission from Pondskipper Crafts.

3. Membership Activities
Failure to comply with these terms and conditions may result in your membership being suspended for a limited time or in some cases permanently terminated.

3.1 Gallery and images submitted for publication
You warrant that you will only submit images and videos which are relevant to the category in which you are submitting photos to.
You must only submit images and videos of which you own the copyright.
Pondskipper Crafts will not be held responsible for the content of any message.
We reserve the right to edit, move or remove any image or video for any reason.

3.2 Competitions
Competitions which are listed on this website from time to time are subject to their own specific terms and conditions, these details are posted with every competition.

4. Orders
By ticking the 'I Agree' box on our checkout page you are agreeing to the terms & conditions of this document.

4.1 Pricing
All prices are displayed in Pounds Sterling (£) and inclusive of VAT, price does not include a charge for postage and packaging, this is added to the final total during the checkout process. Prices may be subject to change without notice. Postage and Packaging prices are available worldwide up to a maximum weight of 30Kg gross.  Please contact Pondskipper Customer services on
info@pondskippercrafts.co.uk if you have any questions. Pondskipper Crafts do not charge VAT so no VAT may be reclaimed on your order

5.0 Payment

Payment can be made through the following methods: -
» Credit/Debit card

Our accepted credit/debit cards are: -

Visa Debit
Visa Electron

For CHEQUE and POSTAL ORDER payments please select the Print Order Form option at the checkout and print off the form and include it with your payment as detailed below:
» Cheque

Cheque payments must be in UK pounds and drawn from a UK bank, cheques should be made payable to: " Pondskipper Crafts Ltd"  and be sent to the following address: -

Pondskipper Crafts Ltd (website orders)
Unit 4
Riverside Mead
Cambridgeshire UK
» Postal Order

We can only accept British postal orders from the Royal Mail, postal orders should be crossed and made payable to Pondskipper Crafts. to the following address: -  
Pondskipper Crafts Ltd (website orders)
Unit 4
Riverside Mead

orders can be taken automatically for most order worldwide up to 31Kg weight, please click here

for full details on our P&P charges.

Overseas orders are not included in Free P&P offers unless specifically stated. Any overseas orders using a UK voucher code will not be despatched until we have communicated with the orderer and agreed postage charges. Otherwise the order will be cancelled to relase stock held agains it after 48 hours unless agreed otherwise

Expected delivery dates are as follows: -


Order day (before 1pm)
Expected delivery date


We will do everything possible to deliver your goods by the day specified above but we cannot accept any liability for deliveries made outside of the schedule.

We will email you when your order has been dispatched, but additionally you can track the status of your order by logging into your account and clicking the 'Order History' link from the right menu. The order history will display all of your orders and the status of each. The following is a list of each status message and a description of them: -

Status Definitions:
Order placed and is awaiting to be processed
Processing  (see order notes)
Order processed and payment has been successful
Order Picking & packing noted printed and awaiitng action
Order has been declined, we will be in contact with you
Order cancelled by us, we will be in contact with you
Order Complete & Dispatched
Order dispatched and is on its way to you.

All items supplied may be returned to us  for whatever reason.  Faulty goods return postage will be paid for by us on the basis laid out below in the sections "Return on Faulty Goods" otherwise the return postage will be at your cost.  All returns other than faulty have a £2.95 restocking fee which will be deducted from any refund.
Please contact us by telephone on  03333 202202  to arrange postage of faulty items, otherwise Returns can be made at your cost within 7 days of the order date, you will need to package the items appropriately with full packaging, include the order form highlighting the items you are returning with a covering letter, take the package to your Post Office with the returns slip we have provided in your original parcel. Returns made after 7 days may not be accepted by us and may be returned to you at your expense. 
Return of Faulty Goods
FIRST  - Please contact us by telephone on  03333 202202  to discuss the issue and arrange postage of faulty items or alternative options
Any goods that are faulty must be returned to us. We will reimburse you the cost of the return postage at the lowest  Royal Mail service for that item.
which are:
Max weight 2kg use Royal Mail 2nd Class Standard Postage

CD's and DVD's cannot be refunded once the tamper seal has been broken.
IN ALL CASES Proof of postage is not proof of receipt
Please call us to advise that you are returning an item on 03333 202202. A replacement item will be sent out to you on return if possible. If the item is no longer available you will be refunded the purchase price in full. When returing any items you must include the order number and any promotional items you may have received with it  all original packaging is required. PLEASE NOTE if the item is returned for any other reason than it is faulty then a restocking fee of £2.95 will be deducted from the refunded amount.
Returns should be sent to the following address (which is printed on the bottom of your order form:
Pondskipper Crafts Unit 4 Riverside Mead Peterborough PE2 8JN
6 Purchase of Knives
As selling knives or other articles with a blade is against the law these products cannot be purchased by any person less than 16 years of age and by ordering such an item you are declaring you are 16 years of age or over.
7. Changes to Terms & Conditions
These terms and conditions were last updated on the 1st June 2017
We may change these terms and conditions at any time


Customer login
Shopping Basket
Your basket is empty.
0Items in basket:
Free delivery
Payment Methods
Payment methods accepted
e-Mailing List
Subscribe to our e-mailing list below:
Like us on Facebook
About Us | Terms & Conditions | P&P Explained | FAQ | Privacy Policy | Customer Comments | Links Page | Unsubscribe | Quantity Discounts